Manager-Risk Management

Colleague Experience Group (formerly Human Resources)

Provide a great colleague experience every day. Obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Responsible for people management, including acquiring talent, developing and retaining colleagues worldwide, and overseeing key programs like compensation, benefits, diversity and colleague and labor relations.

This role will play a key part in strengthening Business Continuity Management capabilities across CEG. The colleague will be responsible for helping ensure a robust, well-governed Business Continuity program is in place across the business unit, including annual planning, Business Impact Analysis recertification, audit support, regulatory readiness, and ongoing compliance with enterprise BCM requirements.

The successful candidate will work independently with key contacts across CEG, business partners, relationship leads, control partners, and cross-functional stakeholders to support continuity planning, governance, issue resolution, and process improvement. This role is ideal for someone who can navigate a complex, matrixed environment, bring structure to ambiguity, and drive forward momentum across multiple workstreams.

• Independently partner with key contacts across CEG to support the execution, oversight, and continuous improvement of the Business Continuity program.

• Manage the annual Business Impact Analysis recertification process end to end, including planning, stakeholder coordination, data collection, follow-ups, quality review, and timely completion.

• Support Business Continuity Planning exercises, Global Risk Assessments, and related program activities to ensure business readiness and compliance with enterprise expectations.

• Support Service Continuity audits, regulatory requests, and evidence gathering, ensuring responses are accurate, complete, and timely.

• Drive governance and adherence to applicable AXP Management Policies, standards, and Business Continuity Management program requirements.