Manager - Operational Communications

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Description

Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready and help us continue to write our next chapter.

Job overview and responsibilities

The Operations Communications team plays a vital role in keeping United’s frontline employees informed and engaged. As a Ops Comms Manager, you will manage the team who keeps content moving across every channel. The role partners closely with Operations communicators and content creators to manage editorial workflows, orchestrate multi-channel distribution, and ensure every message reaches the right audience at the right time. The right communicator brings a system thinker’s mindset – someone who sees opportunities to streamline, automate and scale – while maintaining focus for channel-appropriate content.

Channel distribution and orchestration:

Manage and execute end-to-end content distribution across internal newsletters, intranet pages, electronic/digital screens and push notifications. Establish standards, cadences and governance for content distribution across the team and ensure consistent, high-quality execution.

Team management:

Lead, coach and develop a team. Set clear performance expectations, provide regular feedback, support professional growth and ensure team capacity is effectively aligned to workload and priorities.

Editorial management and content adaptation:

Support the Operations Communications team in editorial workflow management. Receive approved communications and adapt and reformat content for appropriate channel distribution.

Process automation and efficiency:

Lead the identification, prioritization and implementation of automation, AI and efficiency initiatives across communications workflows. Collaborate with appropriate teams to implement and ensure adoption of automation solutions that reduce effort and increase consistency.