Manager, Marketing Campaign Operations

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

We're looking for a Manager, Marketing Campaign Operations to lead a globally distributed team of Marketing Automation Specialists responsible for executing the high-volume campaign work that drives our marketing engine.

You'll own the systems, standards, and team rhythms that make consistent, high-quality production possible across time zones, and you'll be accountable for the output. This is a player coach role where you'll also carry your own IC workload, owning select high-impact projects and initiatives end-to-end, so the ideal candidate will have the ability to context-switch between leading the team and doing the work yourself.

This is an execution-first role that requires deep marketing operations expertise, serious process discipline, and proven experience leading remote teams to deliver at volume without sacrificing quality. If you thrive on bringing order to complexity and still want to stay close to the craft, this role is for you.

This role is based in the US and reports to the Director of Marketing Campaign Operations

What You'll Do

Center of Excellence (COE) Leadership & Team Management

• Lead and manage globally distributed team of Marketing Automation Specialists, in partnership with an on-site lead

• Set clear, measurable expectations for performance, quality, and delivery - and hold the team accountable to them consistently

• Build structured onboarding and role-specific training that gets new team members producing quality work quickly

• Partner with the site lead to manage day-to-day operations, escalations, and resourcing across time zones

Operational Frameworks & Process Design