At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through
our businesses with market leadership positions in the consumer products, real estate, agriculture,
financial services and chemicals industries
www.godrejindustries.com/
About Godrej Properties Limited (GPL)
Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to
the real estate industry. Each Godrej Properties development combines the over 125-year legacy of
excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
www.godrejproperties.com/
Role Summary:
To drive customer acquisition and revenue generation through the Loyalty & Referral channel by leveraging the existing customer base, strengthening customer engagement, and designing referral led sales initiatives. The role will be responsible for building and scaling the L&R program across projects while collaborating with sales, marketing, CRM, and digital teams to maximize conversions.
Key Responsibilities
Develop and execute the Loyalty & Referral strategy to generate qualified leads and contribute to project sales targets.
Engage with existing customers to promote new launches, inventory updates, offers, and referral opportunities.
Design and implement customer referral campaigns and engagement initiatives to improve referral conversion rates.
Build and maintain strong relationships with existing customers, and referral networks to drive repeat business.
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Partner with project sales teams to ensure effective lead handover, need analysis, site visits, and conversion support.
Collaborate with Marketing & CRM to execute customer outreach campaigns and engagement activities.
Track and analyse lead generation, conversion metrics, campaign effectiveness, and customer engagement KPIs to optimize channel performance.
Identify opportunities for improving customer experience and strengthening customer advocacy within the Godrej ecosystem.
Monitor market trends, competitor practices, and best-in-class loyalty programs to introduce innovative customer acquisition initiatives.
Lead and mentor the L&R team to drive productivity, customer satisfaction, and achievement of business objectives.
Who are we looking for?
Education:
Full Time MBA/PGDM/Graduate
Experience:
Relevant years of experience in sales & marketing, team handling with a background in the real estate industry
Work Experience 8–10 years
Benefits
Be an equal parent
Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners
6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
2 months paid leave for secondary caregivers
Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel
Coverage for childbirth and fertility treatment
No place for discrimination at Godrej
Gender-neutral anti-harassment policy
Same sex partner benefits at par with married spouses
Coverage for gender reassignment surgery and hormone replacement therapy
Community partnerships and advocacy
Persons with Disability (PwD) care
We are selfish about your wellness
Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
Elder care for those who might need to extend support to senior family members
Preventative healthcare support
Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.
Uncapped sick leave
Flexible work options, including remote working and part-time work
Mental wellness and self-care programmes, resources and counselling
Celebrating wins, the Godrej Way
Structured recognition platforms for individual, team and business-level achievements
Digital and offline instant recognition platforms
An inclusive Godrej
Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And it has been over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
If this sounds like a role for you, apply now!
We look forward to meeting you.
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