Manager II, Premier Support Engineering

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations

Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports

Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure

Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers

Self-motivated, detail-attentive, and have a desire for continuous learning 

A critical thinker who defaults to a client-centric approach and uses data to make informed decisions

A tinkerer with some programming experience and a basic knowledge of Linux

Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.