People Services India is looking for a strong HR generalist to join the India People Services team as part of our specialized Services operation. Reporting to the Senior Manager, PS India this role will provide complex query and transactional support across a range of specialist HR services including Total Rewards, Employee Benefits, and Retirals with key focus on Employee Relations.
This role is pivotal in fostering a positive workplace culture, managing employee relations issues effectively, and supporting the administration and communication of total rewards programs including benefits, and recognition programs
This will be a fast-paced and highly varied role, so you’ll need to be able to comfortably switch gears to manage different tasks – whether that’s guiding a Manager through an Employee Relations process, working with CoE partners to research the answer to a complex policy query, coordinating new offerings with external vendors or exploring additional scope of work opportunities that the People Services can render to the business. As part of the wider People Services organization, you’ll be supporting managers, employees and HR colleagues across RTX Business units, so you’ll need to be able to flex your style to meet the needs of this diverse customer group.
The right candidate will have a broad range of HR generalist skills as well as being customer focused, pro-active, energetic and collaborative.
Responsibilities
Provide complex HR advisory and transactional support across all specialized Services
Act as the first point of contact for Managers who require HR advice and guidance, ensuring that great customer service is always delivered
Provide coaching/consulting/support and interpretation of Employee Relations (ER) policies, standards and procedures to Supervisors, Mangers, Leaders and HR Business Partners
Be a source of expertise on India HR policy, process and procedure
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Provide consulting services to HRBPs on managing disciplinary matters and escalated cases. Provide strategic consultative services to various internal stakeholders on specific change management and culture-related issues
Manage and track ER cases on Service Now platform from initiation to resolution. Advise relevant stakeholders of the progress, closures and on associated risks
Contribute to the development and enhancement of ER/HR policies, standards, procedures and guidelines in accordance with company standards and in ensuring relevance to local culture, Labour laws, and practices
Engaging HRBPs, employees and line management in awareness and training programs of employee relations matters including POSH
Support Total Rewards programs including benefits administration, vendor coordination, and employee communications.
Partner with key stakeholders to conduct suitable workshops/sessions/interventions/Awareness on all Employee Benefits.
Foster, develop and maintain strong relationships with customers, CoEs, vendors, and BU HR partners to expedite effective query resolution and ensure knowledge is kept up to date
Monitor key SLA metrics and ensure service delivery meets or exceeds target
Understand and be compliant with the corporate data protection and confidentiality policies.
Requirements
Strong HR generalist skills and relevant experience in a line HR role or COE with a focus on employee relations and exposure to Total Rewards/Employee benefits programs.
Must have a thorough understanding of employee grievance resolution, investigative methods, organization HR policy and practices
Ability to carefully listen, probe and analyze data accompanied with sound judgment that meets organization and employee objectives
Ability to assess risk (esp. legal exposure) in employee issues and gain appropriate support/action
Experience in handling matters related to Total Rewards, Employee Relations
Strong verbal and written communication skills and ability to work in teams within deadlines.
Wide-ranging understanding of current HR policy and process and able to provide advice and guidance on complex issues including employee relations related issues.
Good understanding of local legal & regulatory requirements required for specialized services.
Personable with strong communication and relationship building capabilities across all levels of the business
Practical and logical; able to solve problems quickly , Good leadership skills and excellent stake holder management
Highly organized with strong administrative skills and Ability to operate independently on own initiative
Experience
Minimum 10 years as an HR Generalist or in CoE
Strong project management skills and able to demonstrate experience of managing complex HR projects through a complete project life-cycle
Significant strategic HR Business Partnering experience, including managing complex business change
Self-starter with a drive to make things happen at pace
Strong emotional intelligence, listening, influencing and coaching skills
Ability to handle sensitive information with discretion and confidentiality
Master’s Degree in any stream from a recognized university
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Similar roles you might like
More openings like this one — take a look before you go.
