Manager - CQC (Complaints)

Job Grade

Location :

Tandalja, Vadodara

Key Responsibilities

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Responsibilities :

• Review of Product Quality Complaint Investigation Reports (Drug Products).

• Coordinate with other stakeholders involved in the complaint handling process.

• Monitor the progress of Filed Alert Reports (FAR), Recalls & Product Quality Complaint closure etc.

• Logging of Product Quality Complaints (PQC) in the database (TrackWise).

• Acknowledge the complaints to the complainants.

• Providing the response letter to the complainant.

• Reconciliation of received Product Quality Complaints.

- Note:

• Candidate should have worked in manufacturing location which caters to US Market.

• In addition to the site QA experience, Corporate Quality experience is an added advantage.