Manager Category Operations (HCV HSC)

About the job

Our Client: It's a leading logistics tech company in India that provides on-demand intra-city transportation services. The company's solutions cater to a variety of industries, offering features like real-time tracking, flexible pricing, and reliable delivery support across multiple cities. Job Title: Manager Category Operations (HCV HSC) Experience: 2 - 6 yearsEducation: MBA from Tier 1 college or Tier 2 (IIT, NIT, BITS) Engineering collegeLocations: Chennai About the Role: The Manager Category Operations will lead and scale day-to-day operations for the HSC business across multiple categories (Intercity - PTL & FTL, Intracity - 9ft, 10ft, 14ft, 17ft, etc) for Chennai city. The role demands strong execution capabilities, people leadership, and the ability to translate business vision into operational excellence. The ideal candidate is someone who has managed multi-category operations in a marketplace business, has managed high-performing teams, is comfortable with data, and, most importantly, understands ground realities well. Key Responsibilities:1. Operations Management:

• Drive day-to-day operations across business verticals with strong execution discipline.
• Plan supply for projected demand and ensure quality and operational standards.
• Allocate and manage city teams for on ground operational execution.2. SOPs, GTMs & Process Excellence:
• Support in Implementing SOPs and GTM execution for new categories and process rollouts.
• Identify operational inefficiencies and drive improvements in partnership with Product, Analytics, and Central teams.
• Ensure adherence to standards around quality, turnaround times, and user experience.3. Business & Category Leadership:
• Lead geographic and category expansion by collaborating with cross-functional stakeholders.
• Manage P&L for assigned categories along with other business co-owners.
• Build and execute strategic objectives.4. Market Intelligence & Strategy:
• Track market trends around pricing, competition, and service quality to define short to medium( 1 day to 6 m) term strategies.
• Bring a strong eye for detail to understand micro-market nuances and routes, and tailor strategies accordingly for growth and customer experience.5. Escalation & Risk Management:
• Enable teams to handle escalations with excellence and discipline, identify recurring patterns, and drive long-term structural fixes.
• Ensure effective governance mechanisms for city operations. 6. Vision & Roadmap:
• Create a clear operational vision and detailed roadmap for business excellence.
• Influence and lead multi-city teams through structured planning, communication, and performance management.

Skills & Competencies: