Manager - BSM

The Enterprise Strategy Team focuses on enterprise relationship management, sales lifecycle optimization, and strategic merchant servicing.

About the Role:

We are seeking a dynamic and results-driven Business Service Manager - Lead to join our growing team. This is a hands-on leadership role perfect for someone who thrives in building strong merchant relationships while driving business growth and operational excellence.

Key Responsibilities:

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Lead & Scale Teams - Manage and mentor a dynamic team of BSMs, focused on enterprise merchant success and retention

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Drive Daily Merchant Engagement - Maintain proactive touchpoints with enterprise merchants for business continuation, growth opportunities, and issue prevention

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Revenue Optimization - Execute strategic cross-sell and upsell initiatives for PayU's comprehensive product suite

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Operational Excellence - Oversee merchant query resolution, reconciliations, and ensure seamless payment experiences

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Portfolio Management - Strategically manage merchant portfolios to maximize lifetime value and minimize churn

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Cross-Functional Collaboration - Work seamlessly with product, technical, and business teams to deliver exceptional merchant outcomes

Requirements:

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7-9 years in sales, business development, or account management.

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Team Leadership experience with proven track record of building high-performing teams

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Merchant Servicing & Engagement - Deep understanding of merchant needs and payment ecosystems

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Portfolio Management - Demonstrated success in cross-sell, upsell, and revenue expansion