Manager, Account Management, Vendor Consultant Program - EU

RBS Retail Efficiency team is seeking a Manager, Account Management to lead the Vendor Consultant Program. This role involves leading a team of 60+ professionals managing the EU Retail AVS program. Success in this position will be measured through business goals achievement, operational metrics performance, vendor experience ratings, and operational cost efficiency.

Key job responsibilities Key Job Responsibilities: · Drive and deliver key business metrics including SoROOS, SoVCR, IDQV2, ISR, and Brand Coverage for AVS Vendors based in Europe · Enhance operational excellence through process improvements, faster resolution times, and effective implementation of technological solutions · Create and maintain positive vendor experiences across all business areas under direct responsibility · Lead and develop a diverse organization of 60+ employees across multiple countries (India, Romania) through a team of managers, including workforce planning, team engagement initiatives, and recruitment · Direct and present Monthly/Quarterly Business Reviews for the organization with Senior leadership across Retail, Vendors, and RBS

About the Role

As a Manager, Account Management in Retail Business Services (RBS), you will help shape and execute strategy for Amazon vendor management. We seek a customer-focused, driven, and innovative people leader to join our team. You will lead a team of Vendor Consultants responsible for driving business growth for Amazon's most influential vendors while ensuring program satisfaction through excellent service and operational standards.

In this role, you will oversee vendor business plans by collaborating to identify and implement new operational improvements. You will work closely with leaders from Retail and AVS teams while managing all operational aspects of vendor relationships with Amazon. The ideal candidate excels in ambiguous environments, can develop and implement data-driven processes and mechanisms, and focuses on improving both vendor and customer experiences.

Success in this role requires strong business acumen to understand growth levers and the ability to operationalize these across the team. You should be passionate about people leadership and experienced in building and managing high-performing teams. Your team will utilize diverse skills across key functional areas including buying, inventory management, operations, and selection to drive strategic vendor performance. The role focuses on managing both strategic and operational aspects of customer relationships, leading managers who analyze vendor business performance, conduct root cause analysis, and identify growth opportunities.

About the team