Manager, Account Management, Emerging Country

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

Team Lead, Account Management We are seeking a data driven, customer-centric people leader to own the Account Management strategy for multiple Amazon Emerging Country vendor portfolio through the Amazon Vendor Services (AVS), a paid service program that provides Amazon vendors with dedicated support to help them grow and optimize their business on Amazon. This role serves as a team leader, managing a team of Account Managers responsible for driving business growth, vendor satisfaction, and operational excellence across multiple countries. The candidate will own end-to-end vendor performance from joint business planning through execution, partnering with Retail category teams, Vendor Services and cross-functional stakeholders to unlock selection, merchandising, and revenue opportunities. The ideal candidate thrives in ambiguity, operates as a business owner who can identify growth levers and operationalize them across their team, and works across site merchandising, buying, inventory management, finance, operations, and marketing. They are at their best when building high-performing teams and delivering exceptional customer and vendor outcomes at scale.

Key job responsibilities

1. Lead and develop a team of Account Managers across multiple market places, setting clear priorities, removing blockers, and providing escalation support to drive vendor and category performance.
2. Own the business inputs for assigned product families, identifying levers to accelerate growth and improve end-customer experience.
3. Build and execute strategic joint business plans with vendors, driving new selection, merchandising, and operational improvement opportunities at scale.
4. Partner with in country Retail category teams, Vendor Services, and Operations to align on category priorities, close selection gaps, and execute promotional strategies.
5. Define and track success metrics — including GMS growth, vendor satisfaction, operational health, and team input metrics — establishing mechanisms for continuous improvement.