Manager, Account Management

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Kaseya is seeking a dynamic and experienced Manager of Account Management to lead our account management team. Are you a proactive, results-driven leader ready to guide a high-performing sales team? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth.

This role is crucial in ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record in account management, strong leadership skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.

• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.

• Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.