Job Title: Program Management Associate (PMA)Location: NIAT Campuses (On-site) Department: Academic Operations Reporting To: Program Manager Role OverviewThe Program Management Associate (PMA) plays a pivotal role within NIAT’s academic operations ecosystem, functioning as a hybrid contributor across execution and program management support. This role is designed for individuals who can effectively manage day-to-day operations while demonstrating the ability to think strategically and contribute to continuous program improvement.As a PMA, you will ensure seamless academic delivery, enhance student experience, and collaborate cross-functionally to drive operational excellence. This position serves as a strong foundation for career progression into Program Management and leadership roles within NIAT. Key Responsibilities1. Academic Operations & ExecutionDevelop and manage daily and weekly schedules for classes, labs, and assessmentsCoordinate with academic teams to manage session availability on the Learning Management System (LMS)Oversee content deployment across LMS environments (Beta, Gamma, Live), including updates and issue resolutionTrack and maintain student data, including attendance, submissions, and engagement metricsExecute communication campaigns using tools such as WebEngage for reminders, nudges, and announcementsMaintain structured trackers, dashboards, and reports using Google Sheets/Excel 2. Student Support & Campus CoordinationAct as the primary point of contact for student queries, ensuring timely and professional responsesFacilitate coordination between students, academic mentors, and internal support teamsSupport execution of academic activities including assessments, workshops, placement drives, and campus eventsEnsure smooth on-ground academic operations and student experience 3. Program Management & Strategic SupportCollaborate with Program Managers to support planning and execution of academic programsIdentify operational inefficiencies and recommend process improvementsWork cross-functionally with academic, product, content, and student success teams to resolve issuesSupport branding initiatives and student engagement activities on campusCoordinate with placement and training teams to streamline students’ transition into the workforce Required Skills & QualificationsBachelor’s degree in any discipline (Business, Commerce, Arts, Science, etc.)Proficiency in Google Sheets/Excel (filters, basic formulas, data management)Strong comfort with digital tools, dashboards, and LMS platformsExcellent verbal and written communication skillsHigh attention to detail and strong organizational capabilitiesDemonstrated ownership, accountability, and proactive execution mindsetFamiliarity with AI tools (e.g., ChatGPT) for drafting communication and operational support is an added advantage Key CompetenciesProblem-solving and analytical thinkingStakeholder management and collaborationTime management and multitaskingAdaptability in a fast-paced environment Career Growth & OpportunitiesStructured progression path to Program Manager rolesExposure to large-scale academic program operationsOpportunity to contribute to strategic initiatives and organizational growthLong-term pathway toward leadership roles such as Chief of Staff – Program Operations Why Join NIAT?At NIAT, you will be part of a fast-growing academic ecosystem focused on innovation, student success, and operational excellence. This role provides a unique blend of execution and strategic exposure, enabling you to build a strong foundation in program management and leadership.