Job Title: Program Management Associate (PMA) Location: NIAT Campuses (On-site) Department: Academic Operations Reporting To: Program Manager Role Overview The Program Management Associate (PMA) plays a pivotal role within NIAT’s academic operations ecosystem, functioning as a hybrid contributor across execution and program management support. This role is designed for individuals who can effectively manage day-to-day operations while demonstrating the ability to think strategically and contribute to continuous program improvement. As a PMA, you will ensure seamless academic delivery, enhance student experience, and collaborate cross-functionally to drive operational excellence. This position serves as a strong foundation for career progression into Program Management and leadership roles within NIAT. Key Responsibilities 1. Academic Operations & Execution - Develop and manage daily and weekly schedules for classes, labs, and assessments - Coordinate with academic teams to manage session availability on the Learning Management System (LMS) - Oversee content deployment across LMS environments (Beta, Gamma, Live), including updates and issue resolution - Track and maintain student data, including attendance, submissions, and engagement metrics - Execute communication campaigns using tools such as WebEngage for reminders, nudges, and announcements - Maintain structured trackers, dashboards, and reports using Google Sheets/Excel 2. Student Support & Campus Coordination - Act as the primary point of contact for student queries, ensuring timely and professional responses - Facilitate coordination between students, academic mentors, and internal support teams - Support execution of academic activities including assessments, workshops, placement drives, and campus events - Ensure smooth on-ground academic operations and student experience 3. Program Management & Strategic Support - Collaborate with Program Managers to support planning and execution of academic programs - Identify operational inefficiencies and recommend process improvements - Work cross-functionally with academic, product, content, and student success teams to resolve issues - Support branding initiatives and student engagement activities on campus - Coordinate with placement and training teams to streamline students’ transition into the workforce Required Skills & Qualifications - Bachelor’s degree in any discipline (Business, Commerce, Arts, Science, etc.) - Proficiency in Google Sheets/Excel (filters, basic formulas, data management) - Strong comfort with digital tools, dashboards, and LMS platforms - Excellent verbal and written communication skills - High attention to detail and strong organizational capabilities - Demonstrated ownership, accountability, and proactive execution mindset - Familiarity with AI tools (e.g., ChatGPT) for drafting communication and operational support is an added advantage Key Competencies - Problem-solving and analytical thinking - Stakeholder management and collaboration - Time management and multitasking - Adaptability in a fast-paced environment Career Growth & Opportunities - Structured progression path to Program Manager roles - Exposure to large-scale academic program operations - Opportunity to contribute to strategic initiatives and organizational growth - Long-term pathway toward leadership roles such as Chief of Staff – Program Operations Why Join NIAT? At NIAT, you will be part of a fast-growing academic ecosystem focused on innovation, student success, and operational excellence. This role provides a unique blend of execution and strategic exposure, enabling you to build a strong foundation in program management and leadership.