The Financial Operations team at PayU is a dynamic group of finance professionals, data analysts, and process specialists who ensure the smooth functioning of our payment ecosystem. Our team culture emphasizes:
Collaboration & Innovation: We work cross-functionally with Technology, Risk, Compliance, and Business teams to solve complex financial challenges
Continuous Learning: Regular upskilling in regulatory changes, new payment methods, and emerging technologies
Data-Driven Excellence: We leverage advanced analytics and automation to enhance operational efficiency
Accountability & Ownership: Each team member takes pride in maintaining the accuracy and integrity of financial operations
Growth-Oriented Environment: Clear career progression paths with opportunities to lead larger teams and strategic initiatives
As a Senior manager, you'll be mentoring junior team members, and collaborating with senior leadership on strategic financial operations decisions.
About the Role:
Lead our elite Financial Operations team at PayU Payments and drive strategic financial excellence across India's premier digital payment ecosystem. Our Financial Operations team stands at the forefront of PayU's operational success, managing complex reconciliation processes, ensuring regulatory compliance, and maintaining the integrity of financial operations across multiple payment channels. We are seeking a seasoned Senior Manager - Financial Operations to join our high-impact team in Gurgaon, where you'll collaborate with top-tier professionals in finance, technology, and compliance to oversee advanced reconciliation frameworks, lead automation initiatives, and establish best-in-class financial operations standards while ensuring full compliance with RBI guidelines and driving continuous process optimization.
Strategic Team Leadership & Financial Operations:
Lead and strategically develop a team of 12-15 professionals across multiple reconciliation verticals
Oversee complex daily reconciliation of transactions, reports, and funds across all payment channels
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Drive comprehensive escrow accounts management strategy in accordance with RBI guidelines on Payment Aggregators (PA), Payment Aggregator Cross Border (PA-CB), and Bharat Bill Payment System (BBPS)
Manage sophisticated 3-way reconciliation frameworks for UPI transactions (Switch/CBS/NPCI)
Oversee reconciliation operations for all card networks including RuPay, Visa, and Mastercard
Establish and monitor advanced bank reconciliation processes for all escrow accounts
Ensure optimal settlement timing and fund availability from all issuer banks
Regulatory Compliance & Strategic Reporting:
Prepare and submit critical Monthly, Quarterly, and Annual reports as per RBI Master Direction for PA, PA-CB, and BBPS
Lead regulatory compliance initiatives and maintain relationships with RBI and other regulatory bodies
Coordinate with statutory auditors and drive comprehensive audit processes
Proactively identify and mitigate risks and deviations in reconciliation processes
Establish governance frameworks for financial operations and compliance monitoring
Process Innovation & Refund Management:
Drive end-to-end refund process optimization and manage harmonization TAT (Turnaround Time)
Maintain and publish sophisticated MIS reports for executive leadership and external stakeholders
Lead large-scale process improvements and automation initiatives
Coordinate strategic projects with technology teams for system automation and advanced reporting tools
Implement industry-leading best practices in financial operations and reconciliation processes
Establish KPIs and SLAs for all financial operations processes
Senior Stakeholder Management & Business Partnership:
Manage high-level relationships with banks, merchants, and senior cross-functional teams
Lead collaboration with internal and external stakeholders at executive levels
Drive strategic partnerships with payment networks and financial institutions
Represent Financial Operations in company-wide strategic initiatives
Facilitate complex dispute resolution processes with payment networks and regulatory bodies
Mentor and develop team members for career advancement and succession planning
Educational Background:
Postgraduate degree (MBA/M.Com/CA/CFA) preferably in Finance, Accounting, or related field
Professional certifications in Finance/Risk Management preferred
Senior Professional Experience:
10-13 years of experience in financial operations, payment processing, and reconciliation
Minimum 5 years of proven experience in senior team management and strategic leadership
Deep expertise in RBI guidelines for Payment Aggregators and Payment Gateways (PA/PG)
Extensive hands-on experience with payment gateways, escrow management, and complex dispute resolution
Strong background in Prepaid Payment Instruments (PPI) business, advanced reconciliation, and settlement processes
Comprehensive experience working with multiple card networks (Visa, Mastercard, RuPay) and UPI ecosystem
Demonstrated experience in managing statutory audits and regulatory relationships
Strategic Leadership & Management:
Proven ability to lead, mentor, and develop large teams (10+ professionals)
Experience in strategic planning, budget management, and resource allocation
Strong experience in change management and large-scale process transformation
Demonstrated success in stakeholder management at executive levels
Experience in driving automation initiatives and technology partnerships
Advanced Technical Skills:
Expert-level proficiency in MS Office suite with advanced Excel modeling and automation capabilities
Experience with advanced financial reconciliation tools and enterprise payment processing systems
Deep knowledge of banking operations, settlement processes, and regulatory frameworks
Familiarity with data analytics tools and business intelligence platforms
Understanding of API integrations and technical reconciliation frameworks
Core Leadership Competencies:
Exceptional analytical and strategic problem-solving skills
Outstanding communication, presentation, and negotiation skills
Ability to work under pressure and manage multiple complex initiatives
Advanced risk management and regulatory compliance expertise
Process optimization and automation leadership
Cultural alignment with PayU's values of innovation, integrity, and operational excellence
What we offer?
A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
About us:
PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).
PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Cr
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