Luxury Retail & Customer Experience Executive

About the job

Company DescriptionPICHOLA is a contemporary Jewellery brand based in Jaipur, renowned for reimagining traditional craftsmanship through handcrafted silver jewellery. Specializing in premium silver designs with high-quality moissanite polki and lab-grown color stones, PICHOLA offers a blend of timeless artistry and modern aesthetics. Each piece is crafted to be lightweight, versatile, and elegant, catering to Buyers who value individuality and refined style. With a deep foundation in Jaipurs jewellery heritage and a dedication to quality and innovation, PICHOLA celebrates a modern interpretation of luxury and self-expression. We are looking for a confident and customer-centric Sales Executive to represent PICHOLA across exhibitions, pop-ups, and digital channels. The ideal candidate will be responsible for delivering a seamless luxury customer experience, building meaningful customer relationships, and supporting sales growth through both offline and online interactions.

Key Responsibilities

• Manage sales and customer engagement at exhibitions, trade shows, pop-up events, and other brand activations across India.
• Represent PICHOLA professionally and deliver an exceptional customer experience during all customer interactions.
• Support exhibition operations, including display setup, merchandising, inventory management, order processing, packing, and dispatch coordination.
• Handle customer enquiries received through Instagram, WhatsApp, the company website, and other digital sales channels.
• Assist customers with product information, recommendations, order placement, and post-purchase support.
• Maintain timely follow-ups with prospective and existing customers to drive conversions and strengthen customer relationships.
• Coordinate with internal teams to ensure smooth order fulfillment and customer satisfaction.
• Maintain accurate records of customer interactions, sales activities, and inventory movements.
• Contribute to achieving sales targets and business objectives across both offline and online channels.
• Stay updated on product collections, brand offerings, and customer preferences to provide informed assistance.

Working HoursJaipur Office: 11:00 AM to 7:00 PM, Monday to Saturday.Exhibitions & Events: Working hours during exhibitions, pop-ups, and brand events may vary based on event schedules and operational requirements. The role may require participation in event setup, customer engagement activities, and post-event coordination to support smooth execution.Travel & Flexibility: Candidates should be comfortable with occasional schedule adjustments and travel requirements associated with exhibitions and promotional events. Candidate Requirements