Luxury Fashion Sales Executive

About the job

Company Description The Luxury Pop is a Mumbai-based luxury resale and sourcing platform established in 2015. We specialize in buying, selling, and sourcing authentic pre-owned luxury handbags, accessories, and collectibles, with a strong focus on authenticity, quality, and exceptional client experience. Role OverviewWe are looking for a Luxury Sales Associate - who has excellent communication skills, enjoys interacting with clients, and has a genuine interest in luxury fashion and designer brands. The role involves handling customer inquiries, building relationships, and converting leads into sales while delivering a premium client experience. SALARY - 45k starting (plus incentive growth)

Key Responsibilities

• Respond promptly to inquiries received through WhatsApp, Instagram, website, email, and phone calls.
• Follow up with potential clients and ensure no genuine lead is missed.
• Understand client requirements and recommend suitable products based on their preferences and budget.
• Develop strong product knowledge and confidently explain details such as brand, model, condition, year, leather, hardware, accessories, authenticity, and pricing.
• Research product information and luxury market trends whenever required.
• Assist clients by sharing product images, videos, condition reports, and additional information.
• Build trust and long-term relationships through honest, professional, and empathetic communication.
• Strategize with the Founder and team to actively promote products and achieve sales targets.
• Monitor inquiries and sales activity across all channels.
• Maintain accurate records of leads, follow-ups, and customer interactions.
• Coordinate with content and operations teams to ensure smooth customer servicing and sales execution.
• Support live shopping sessions, video consultations, and in-person client appointments whenever required.
• Stay updated on luxury brands, resale values, and market demand.

Skills & Qualities Required

• Excellent spoken and written English
• Strong communication and interpersonal skills.
• Quick learner with good research abilities.
• Organized, proactive, and detail-oriented.
• Empathetic, patient, and solution-oriented.
• Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
• Genuine interest in converting sales and CRM.
• Ability to handle high-value products and clients with professionalism.