This role is for one of Zepcruit's clients. We are looking for a proactive and detail-oriented Logistics Associate to oversee order fulfillment, dispatch coordination, and logistics operations. The individual will be responsible for managing end-to end logistics operations across India, ensuring smooth order processing, timely dispatches, and efficient delivery. This is a hands-on role requiring strong execution skills and the ability to work in a fast-paced D2C environment. Responsibilities Coordinate daily order dispatches across marketplaces, website, and B2B channels. Ensure proper documentation (invoices, e-way bills, labels) for all shipments. Manage relationships with courier partners (Delhivery, Blue Dart, etc.) and ensure timely pickups. Track shipments and proactively resolve delivery delays, RTOs, and escalations. Maintain records and update ERP/Excel for shipment status. Coordinate with internal teams for order processing, packaging, and dispatch readiness. Handle reverse logistics (returns, exchanges, damaged goods) efficiently. Ensure adherence to SLAs and improve delivery TAT.