Linguistic Customer Care Executive

About the job

Key Responsibilities

1. Handle inbound and outbound customer calls professionally.

1. Generate and qualify leads through customer interactions.

1. Communicate effectively with customers in English and the assigned regional language.

1. Provide accurate information regarding products, services, and processes.

1. Resolve customer queries and ensure a positive customer experience.

1. Maintain call records and update customer information in the system.

1. Meet quality, productivity, and customer satisfaction standards.

Shift details:

1. 9-hour shift.

1. Day shift only (Rotational).

1. 1 rotational week off.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Interpersonal skills Time Management

Other requirements

A. Languages required:

1. Candidates must be proficient in English (mandatory) and any one of the following languages: Assamese, Bengali, Kannada, Malayalam, Odia, Punjabi, Tamil, or Telugu.

B. Eligibility criteria:

1. Minimum qualification: HSC pass.

1. Freshers and experienced candidates are welcome to apply.