Learning Experience Trainer

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is looking for an enthusiastic Learning Experience Trainer who will develop, prepare, deliver, and evaluate technical training curricula and programs for our Customer Excellence Teams. This role outlines and coordinates documentation and materials for programs, designs exercises to enhance lectures, and conducts classes with hands-on exercises. This role also develops, maintains, and improves exams and quizzes utilized in all training courses. You will develop technical training programs and help others develop skills that will make them better professionals and customer advocates.

Learning Experience trainers must be extremely knowledgeable in their field and possess strong technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects clearly and engagingly, and to help develop people’s technical skills to meet organizational needs.

This role will report directly to the Manager, CE Learning. This role is hybrid and requires you to be in person 3 days a week at our Bangalore office.

You will:

• Devising technical training programs according to organizational requirements

• Producing training schedules and classroom agendas

• Determining course content according to objectives

• Building ad-hoc training materials to ensure the learner has the tools to be successful

• Delivering technical training to Smartsheet’s technical customer-facing teams

• Attending product release training, testing new product functionality, and staying up-to-date on product enhancements and releases