Lead Technical Support Analyst
Netradyne
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
Job Title: Lead Technical Support Analyst
Experience: 8 to 12 Years
Location - Bangalore
About Netradyne:
Netradyne is a leading AI and IoT product company focused on transforming commercial fleet safety and efficiency. Our platform uses advanced computer vision, edge computing, and data analytics to help fleet drivers operate more safely, reduce incidents, and improve overall productivity.
Lead Technical Support Engineer acts as a key first‑level liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms.
This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customer‑reported issues and service requests. The ideal candidate will have strong English communication skills, excellent customer‑relationship abilities, and prior experience supporting international customers (US or UK preferred).
As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)
Key Responsibilities:
- Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
- Perform root cause analysis and recommend corrective actions.
- Collaborate with engineering, QA, and product teams to resolve technical challenges.
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