Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Technical Program Manager
Overview
The Prepaid team is looking for a Lead Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role In this position, you will need to:
Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program
Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays
Learn how to negotiate features and associated priority and help the team and their customers reach consensus
Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones
Figure out the sequencing of the work so that engineering execution can be optimized
Identify blocking issues and manage their resolution
Manage project communications, and may be the first point of contact for the team
Run effective meetings
Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time
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Have good working relationships with engineers, managers, and peers
All About You
Overall, 9-14 years of experience int a similar role or field
Participate in the definition and development of project requirements and analyze requirements to provide a recommended solution. Ensure a successful delivery, which may include: development and management of overall project plan, schedule & budget adherence, status reporting, escalations, testing, user approval, final corrections, and methodology compliance. Manage relationship with project team which may include the project requesters. Provide senior management level status reports. Log, track, and resolve project, business or release related issues. Coordinate multiple project efforts.
Recognize discordant views and take part in constructive dialog to resolve them
Verbal and written communication is clear and concise
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
• Knowledge / Experience:
•Demonstrated expertise in the areas of strategy, planning and project management required.
Strong analytical/problem solving and planning skills.
Strong leadership, interpersonal, communication, and negotiation skills required with a solid track record for developing internal and external relationships.
Advanced knowledge of SAFe Agile, project management processes and techniques.
Advanced experience with structured methodology and project planning tools. Skills/ Abilities:
Leadership Skills including conflict and resource management, financial management, process improvement orientation, relationship building and organizational and planning skills.
Communication Skills – listening, verbal, presentation and written. •Proficient in PowerPoint, Excel and Word.
Demonstrate individual and team ethics.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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