POSITION: Health & Benefits Consulting – Senior Analyst
INTERNAL DETAILS
Job family: H&B Consulting / Job family group: Consulting
Job profile: H&B Consulting – Senior Analyst
Aligns to US-based role of Level D
WHAT A TYPICAL DAY LOOKS LIKE
Assist lead consultants in serving our clients by reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies
Become steeped in the details and documentation of a clients’ current state of US healthcare benefit and group programs, such as plan designs, healthcare cost factors, the carrier contract marketing and renewal processes, compliance reporting and open enrollment periods
Draft and structure communications and collateral such as client emails, proposals, letters, reports, spreadsheets, and presentations
Analyze, benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team
Aid in developing open enrollment benefit guides
Engage with client vendors regarding client deliverables, documentation and data, and issue resolution
Project managers and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables
Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials
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Monitor day-to-day client interactions and offer support or escalate appropriately
Support with client compliance requirements
Manage and maintain client documentation and data files
Use Mercer’s proprietary tools, templates and best practices
Interact daily with US-based core client team members
Peer Review of the work done by Global Analyst (Level C)
WHAT WE VALUE
Excellent interpersonal, verbal, and written communication skills with an aptitude for presentation design and storytelling
Strong analytical skills, both quantitative and qualitative, with the ability to articulate useful and noteworthy insights
Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients
Superior organizational skills & Flexibility to work under tight deadlines and changing client needs
Intellectual curiosity; seeking opportunities to develop new skills and to deepen knowledge of the US Healthcare industry
Ability to work in teams and independently across multiple clients
Strong attention to detail
Self-starter attitude and ability to work with ambiguity
Flexibility and proven ability to diagnose and resolve issues
Strong Project Management skills, with an ability to follow multiple work streams and an understanding of how tasks fit into larger deliverables
Client experience with a consulting company, insurance company, brokerage or in the health and benefits or health exchange discipline
Ability to travel as needed
PREFERRED QUALIFICATIONS
Prior 8+ years of work experience in US Healthcare and Benefits background.
Peer Review of the work done by Global Analyst (Level C)
A bachelor's degree with concentration(s) in business, math, statistics, economics, public health, and/or other related field is preferred
Working knowledge of Microsoft Office—Word, Excel, and PowerPoint
Desired work-shift 07:30 - 01:30 IST for significant overlap with US-based colleagues
WHAT MAKES YOU STAND OUT
Experience working directly with US-based clients
Track record of critical thinking beyond standard operating procedures
Comfortable in bringing a distinct point of view to internal discussions; to help improve the status quo.
Proven flair for building and sustaining relationships with onshore (US-based) colleagues
Proven fast learner with a knack for taking initiative and emulating from example
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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