Lead Software Engineer - Systems

### Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

### Job Description

Impact you can create

Architect From Scratch: Take complete ownership of building multi-tenant, cloud-native applications from scratch and guiding them through multiple production iterations.

Guarantee Production Excellence: Ensure mission-critical systems achieve high availability (99.99%+), robust security, and deep observability.

Act as a Force Multiplier: Mentor 2–4 systems engineers, raise the bar for code quality through reviews, and lead technical conversations across multiple engineering teams.

Drive Efficiency Through Innovation: Harness and apply cutting-edge AI tools and technologies to optimize internal development workflows and platform capabilities.

Roles & Responsibilities

End-to-End Lifecycle Ownership: Own the entire lifecycle of feature and infrastructure delivery, from gathering functional and non-functional requirements to design, implementation, and production support.

System & Service Architecture: Design, develop, and architect reliable, modular APIs and distributed services to support highly scalable, multi-tenant cloud applications.