Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Role Summary
This role is responsible for the design, development, optimization, and operational management of Software Asset Management (SAM) capabilities within the ServiceNow SAMPro and Flexera ecosystem. The position partners with Software Owners, Procurement, Finance, Legal, and IT teams to build scalable processes, improve software lifecycle governance, ensure compliance, optimize software spend, and enable data-driven decision-making for Software and SaaS assets.
Key Responsibilities
Platform Ownership & Application Development
Serve as the functional and technical lead for ServiceNow SAMPro and Flexera platforms, ensuring alignment with enterprise software asset management objectives.
Design, configure, enhance, and support SAM workflows, integrations, data models, and reporting capabilities within ServiceNow and related platforms.
Partner with ServiceNow administrators, developers, and architects to implement platform improvements, automation opportunities, and new SAM capabilities.
Maintain awareness of software discovery and inventory technologies and ensure effective integration with SAM platforms to support accurate license reconciliation and compliance.
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Manage and optimize the ServiceNow Content Library, including publisher content requests, software models, and part number normalization activities.
Software Asset Lifecycle Management
Manage the complete software and SaaS asset lifecycle, including procurement, deployment, usage monitoring, optimization, renewal, and retirement.
Maintain accurate software license entitlement records, contracts, maintenance agreements, software models, and licensing metrics.
Analyze software consumption, utilization, and spend data to identify optimization, rationalization, and cost reduction opportunities.
Review top software publishers and products to ensure licensing accuracy, compliance, and cost optimization.
Coordinate software maintenance and subscription renewals with software owners and stakeholders.
License Compliance & Governance
Interpret software licensing agreements and contractual terms to ensure compliant software usage across the enterprise.
Support software publisher audits, license true-ups, reconciliations, and compliance assessments.
Provide advisory services to software owners regarding licensing risks, entitlement management, and audit defense strategies.
Partner with Procurement, Legal, Finance, and Software Owners during contract negotiations, renewals, and dispute resolution activities.
Data Quality, Analytics & Reporting
Ensure integrity, completeness, and quality of software asset data across ServiceNow SAMPro, Flexera, and integrated systems.
Develop dashboards, reporting solutions, KPIs, and analytics to measure SAM effectiveness, compliance posture, software utilization, and financial performance.
Troubleshoot licensing, normalization, reconciliation, discovery, and entitlement-related data issues within ServiceNow SAMPro.
Deliver actionable insights on software entitlement, installation, usage, renewals, and optimization opportunities.
SaaS Management & Integration
Expand SaaS visibility through integrations with vendor portals and software publisher platforms.
Validate integration accuracy through reconciliation activities and partnership with software product owners.
Drive continuous improvement of SaaS subscription management, optimization, and consumption reporting capabilities.
Demand, Procurement & Contract Management
Create, maintain, and manage software demand records within ServiceNow to support budgeting, forecasting, and portfolio planning activities.
Review software and SaaS purchasing requests, contract requirements, and approval workflows to ensure compliance with organizational policies.
Support software request fulfillment processes, including requisition management, purchase orders, invoice validation, and contract administration.
Coordinate communications among software owners, service providers, Finance, Procurement, and Legal teams throughout the software acquisition lifecycle.
Strategic Planning & Continuous Improvement
Evaluate emerging technologies, industry trends, and SAM best practices to enhance platform capabilities and operational effectiveness.
Identify opportunities to improve processes, automation, governance, and user experience across SAM services.
Influence stakeholders and vendors to drive adoption of strategic SAM initiatives and achieve business objectives.
Develop recommendations that balance cost, compliance, risk, scalability, and user experience considerations.
Qualifications & Experience
Required Experience
Extensive experience in Software Asset Management, Software License Management, and SaaS Asset Management.
Hands-on experience with ServiceNow SAMPro, Flexera, and software discovery/inventory solutions.
Strong understanding of software licensing models, entitlement management, publisher audits, and software compliance practices.
Experience developing, enhancing, or supporting enterprise application platforms and workflow automation solutions.
Demonstrated ability to analyze complex software licensing and contractual agreements and translate requirements into operational processes.
Technical Knowledge
Strong understanding of ServiceNow platform capabilities, ITSM processes, and ITIL practices.
Familiarity with software discovery, normalization, reconciliation, and asset lifecycle management processes.
Experience with reporting, analytics, KPI development, and data quality management.
Knowledge of SaaS integrations, API-based data exchange, and software consumption analytics.
Leadership & Business Skills
Strong stakeholder management and cross-functional collaboration skills.
Ability to influence business and technical stakeholders to drive effective software governance decisions.
Customer-focused mindset with a demonstrated track record of delivering business outcomes and simplifying complex processes.
Growth mindset with continuous learning, adaptability, and focus on innovation.
Experience managing vendor relationships and driving service improvements.
Preferred Certifications
ServiceNow SAM Professional Certification.
IAITAM Certifications (CSAM, CHAMP, or equivalent).
Microsoft Licensing Certifications or equivalent software licensing credentials.
ITIL Foundation Certification.
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values
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