Lead - Product Support(Customer facing)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Key pointers:

Designation: Lead Looking for: Minimum 2 years of direct people management experience in global customer facing roles Must have: B2B SaaS / Software Product company background Working hours and mode: Work from office / 9PM shift

What's the opportunity?

We are looking for Customer Support Team Leads to lead a team of Product Support Consultants, ensuring exceptional customer experience and effective issue resolution on the Zenoti platform. The role involves team management, coaching, performance monitoring, and driving operational excellence in a 24x7x365 support environment. Candidates should be flexible with shifts, have strong leadership skills, and be passionate about building high-performing support teams while maintaining work-life balance.

Requirements

What will I be doing?

• Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.