Lead - Procure to Pay

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

We’re looking for a high-impact AP Lead to own and scale global Accounts Payable operations. This role goes beyond transaction processing — you will drive automation, controls, stakeholder experience, and operational excellence across the invoice-to-pay lifecycle. You’ll partner closely with Finance, Procurement, Tax, Treasury, and Systems to build a world-class AP function.

What You’ll Do

• Own end-to-end AP operations across geographies: invoice intake, 2/3-way match, approvals, payments, and vendor experience

• Drive SLA adherence, reduce invoice aging, and improve cycle time through proactive follow-ups and process design

• Act as the primary escalation owner for complex vendor, business, and banking issues

• Lead global payment runs (ACH, Wire, SEPA, international payments) and manage wire returns and bank queries