Partners with senior management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Shapes and leads technical programs and highly complex, cross-organizational initiatives impacting products and business. Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical collaboration across multiple teams, ensuring alignment of priorities and program goals. Provides expert technical guidance to shape and direct the automation of comprehensive reporting, leading collaboration with development teams to drive innovations in reports, dashboards, forecasts, and models for long-term technical program execution. Shapes the strategic direction of collaboration efforts as a technical liaison across stakeholder teams for high-impact technical programs.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
– Designs and shapes the strategy for product or service delivery, ensuring alignment with the third party, security, export, and accessibility compliance requirements.
– Integrates program demands and resourcing.
– Leads rapid response to the most critical security escalations, coordinating across teams and departments and serving as the primary point of contact to executives to assess risk, determine comprehensive mitigation strategies, and ensure alignment and execution of the most effective path to resolution.
– Leads the transformation and optimization of processes to ensure the highest reliability and resilience of products or services.
Technical Management and Execution - Technical Strategy and Execution:
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– Utilizes technical knowledge to identify and manage program dependencies and risks.
– Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
– Shapes overall planning activities, ensuring alignment with enterprise architecture.
– Defines and enforces delivery standards and guidelines, ensuring security, scalability, and alignment with best practices.
– Develops Line of Business (LOB) strategies for change management and/or incident response to enhance operational efficiency.
Program
Oversight - Strategy and Decision-Making:
– Leads the alignment of priorities with customers, service, and stakeholder teams through regular reporting to stakeholders and senior leadership.
– Establishes scope and milestones, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services.
– Leads efforts to define and monitor key performance indicators (KPIs) and measurement methods for LOB performance.
– Develops and communicates a comprehensive and strategic communication strategy of highly complex objectives to partners and customers.
Program
Oversight - Program and Operations Management:
– Shapes and leads both technical and non-technical programs and highly complex, cross-organizational programs impacting products and business.
– Guides and mentors program staff (e.g., development, release management, customer success), providing expert technical support and strategic direction on removing barriers, including risks and issues in workflows.
– Provides guidance on developing and maintaining comprehensive program documentation (e.g., status reports, program plans) and develops risk mitigation strategies.
– Ensures attention to detail, including security and quality, in program management, from planning to execution and reporting.
– Chairs regular program status meetings, fostering collaboration and driving effective communication across teams and leaders.
– Partners with leadership to set service level agreements (SLAs) and productivity benchmarks aligned with long-term business goals.
– Shapes and leads forecasting program demands, funding, and resourcing.
– Leads the deployment of change management for programs, such as priority, scope, scheduling, development, requirement changes, and support.
Program
Oversight - Risk Management:
– Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues.
– Develops plans based on the results of cost assessments, benefits analysis, and return on investment (ROI) to improve decision-making and risk mitigation strategies.
– Makes strategic decisions, balancing business needs, technical constraints, and long-term goals.
– Removes critical blockers for the program and determines optimal technical and resource options to drive the successful delivery and adoption of solutions.
Process
Efficiency - Process Optimization:
– Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across the LOB.
– Leads the development and optimization of program objectives and workflows, while orchestrating the deployment of cross-functional solutions to address complex business problems.
– Collaborates with management to innovate and optimize processes and procedures to drive achievement of LOB goals.
Process
Efficiency - Continuous Improvement:
– Champions LOB-wide integration of continuous improvement within programs, ensuring alignment of insights across many workstreams with business objectives and operational efficiency goals.
– Establishes and champions best practices for leveraging data insights at scale, influencing senior leadership decisions.
– Leads the development of innovative business-critical improvements to the solution's availability and reliability.
– Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
– Defines requirements and configurations of existing and new development tools, where applicable.
Collaboration and Program Leadership - Cross Functional Collaboration:
– Shapes collaboration across multiple teams, ensuring alignment of priorities and program goals.
– Leads process improvements across the LOB, working with senior leaders to implement team-wide efficiency-driven solutions.
– Communicates strategic program updates and insights to leadership teams, shaping decisions at the LOB level.
– Develops and refines engagement approaches for key stakeholders, ensuring informed decision-making at scale to improve program planning and execution.
Collaboration
and Program Leadership - Program Leadership:
– Shapes and leads programs to optimize organizational efficiency.
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