Job SummaryData- The TL-Performing Servicing role requires a dedicated professional with 6 to 8 years of experience to manage and enhance servicing operations. The candidate will utilize their expertise in MS Excel and preferably have experience in Customer Service and Quality Control Analyst within the mortgage domain. This office-based night shift role focuses on optimizing processes and ensuring client satisfaction. ResponsibilitiesThe Team Leader for Quality Control Analyst executes the Servicing Quality Control Plan and ensures that the company is satisfying its quality control requirements relative to his or her assigned process audits. He or she conducts quality control reviews in accordance with the prescribed audit schedule designed to comply with compliance monitoring investor requirements policies and procedures. The Quality Control Analyst demonstrates proficiency in understanding mortgage servicing guidelines regulations auditing and testing of complex mortgage servicing processes. This auditing professional completes assignments ahead of deadlines with significant attention to detail without sacrificing quality. Quality Control Analysts require minimal supervision and produce highly defendable work products.QualificationGraduate any discipline5 plus years of overall experience in BPO from Mortgage servicing domainSkill Sets6 plus years experience in Mortgage servicing domain overallHave worked in any operation quality or Internal audit process for minimum 1 plus yearsWell versed with various servicing guidelines strong knowledge in mortgage agency and investor requirementsGood research skill and great eye for detailsHas prepared Audit methods Audit testing scripts questionnaireFamiliarity with mortgage servicing loan servicing systems QC software e.g. ACES or TenA Second Look Black Knight preferred but not mandatoryStrong written and verbal communication able to co-ordinate external client stakeholders regularlyReady to work in US shiftsAble to meet goals and deadlines in a fast-paced environment. Certifications Required • Microsoft Office Specialist: Excel Certification About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.