Lead Implementation Manager

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

Responsibilities:

• Lead and mentor a team of Implementation Managers while continuing to own strategic customer implementations as a player-coach, balancing delivery excellence with people leadership.

• Define and execute implementation strategies for complex customer deployments, proactively managing risks, dependencies, and escalations.

• Act as a trusted customer advisor, engaging with stakeholders at all levels, and ensuring customers get the most value from Highspot.

• Design solutions in collaboration with customers, develop project plans, train users, resolve technical issues and ensure successful, on-time delivery and launch of Highspot solutions that meet customer needs.

• Coach and develop team members by providing specific, balanced, and timely constructive feedback and ensuring access to appropriate development opportunities.

• Drive operational excellence through consistent project governance, forecasting, resource planning, utilization management, project health reviews, and delivery operational rhythms.