Lead, Bus Sys Engineering - PS + CSM + TS

The IT SaaS Engineering Team plays a critical role in enabling MongoDB’s post-sales business processes, including Customer Success, Support, Renewals, Services, and account management workflows. By leveraging Salesforce and related business systems, the team ensures that post-sales teams have the tools, automation, security, and governance needed to effectively manage customer relationships, support customer outcomes, improve operational efficiency, and drive long-term customer growth.

With deep expertise in Salesforce development, platform governance, automation, integrations, and system operations, the team continuously enhances the CRM platform to support evolving post-sales business needs. The team partners closely with stakeholders across Customer Success, Technical Services, Revenue Operations, Sales Operations, Billing, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Role Overview

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB’s post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

The ideal candidate will have strong experience designing scalable Salesforce solutions for complex customer lifecycle processes, including customer success operations, support workflows, renewals, account management, customer health, and post-sales automation.

What you’ll do

• Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account management workflows

• Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy

• Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality post-sales solutions