TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Department Overview:
The Legal department of the TD Bank Financial Group is comprised of corporate/commercial and litigation lawyers with varying areas of expertise tailored to meet the legal needs of the various business units of TD Bank Financial Group. The Legal Department is committed to delivering to its clients the highest level of expertise, service, responsiveness, and flexibility. Our lawyers identify emerging client opportunities, provide prompt and informed legal advice and produce tangible results that implement creative solutions.
The Account Recovery Services group within Legal Department supports the Customer Assistance Group providing dedicated mortgage enforcement services which are integral to the recovery of defaulted mortgages.
Job Description/Accountabilities:
As a member of the account recovery services team, you will work in a fast-paced legal environment delivering mortgage enforcement services to our client, the Customer Assistance Group. Your duties will include:
- Preparation of various legal documents
- Preparation of correspondence and the handling of a variety of communications with customers, internal and external stakeholders
- Prioritize and manage workflow to ensure quality and efficiency, meet deadlines and be flexible in adjusting to changing work priorities
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- provide specialized business services, advisory or processes within the area of specialty (mortgage enforcement)
- Accountability for own work and sometimes others; act as an escalation point or knowledge resource for others in area of mortgage enforcement
- Work within broad guidelines / policies and independently perform tasks from end to end
- Solve moderately complex problems by taking a new perspective on existing solutions with guidance of counsel
- Exercise judgment based on the analysis of multiple sources of information in handling account recoveries.
- Ability to perform work under minimal management guidance and supervision
- Identify and lead problem resolution
- Remain knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- provide training, cross -training coaching and/or guidance as appropriate
- Respond promptly and thoroughly to requests for information
- Create/develop forms/tools & templates
- Take initiative to identify and recommend improvements in job function
- Use software programs and other departmental tools or equipment with ease, efficiency and provide appropriate documents/information that legal counsel /team members require
- Sundry administrative duties as required
Specific Educational Requirements/Accreditations:
- Law Clerk designation is required
Other Qualifications/Skills/Experience:
- Previous collections and/or mortgage enforcement experience gained in a law firm or financial institution is required.
- Sound knowledge of legal/litigation concepts, terminology and procedures with respect to civil litigation is required.
- Sound understanding of power of sale process including property management issues, tenancies, evictions, securement is required.
- Excellent verbal and written communication skills and above average comprehension ability.
- Strong communication skills including demonstrated ability to deal with customers whose accounts are in collection.
- Ability to handle simultaneous tasks and meet deadlines.
- Ensure compliance with end-to-end standardized processes/protocols.
- General computer literacy (MS Word, MS Internet Explorer), working knowledge of Bar-Ex is also required. Familiarity with Techcom (RPMS) system is an asset.
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You must be:
detail oriented, well organized and able to independently manage your workload and meet timelines.
an enthusiastic team player continually striving for service excellence.
Able to work in a fast-paced environment and simultaneously handle competing priorities successfully.
able to handle confidential matters with appropriate discretion
able to work with other team members and have the flexibility to take on any tasks assigned to meet Department needs.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to
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