L1 Desktop Support

About the job

Title: L1 Desktop Support EngineerExperience: 1 YearBudget: 3lpaLocation: HyderabadEmployment Type: Full-Time

Key Responsibilitie

• sProvide first-level technical support for desktops, laptops, printers, and peripheral devices
• .Install, configure, and troubleshoot Windows operating systems and standard business applications
• .Respond to user incidents and service requests through ticketing systems, phone, email, or in-person support
• .Diagnose and resolve hardware, software, network, and connectivity issues
• .Perform user account management activities such as password resets and access requests
• .Configure and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive
• .Install and update software, patches, and antivirus solutions
• .Support printers, scanners, and other IT equipment
• .Escalate unresolved issues to L2/L3 support teams as required
• .Maintain accurate documentation of incidents, resolutions, and asset information
• .Follow IT policies, procedures, and service-level agreements (SLAs).Required Skill
• s1 year of experience in Desktop Support, IT Helpdesk, or Technical Support
• .Good knowledge of Windows 10/11 operating systems
• .Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• .Experience with Microsoft Office 365 and Outlook support
• .Knowledge of hardware troubleshooting for desktops, laptops, and printers
• .Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms
• .Strong problem-solving and troubleshooting skills
• .Good verbal and written communication skills.Preferred Skill
• sBasic knowledge of Active Directory and user account management
• .Exposure to remote support tools
• .Understanding of ITIL processes and service management practices
• .Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are an added advantage.Educatio
• nBachelor's degree or Diploma in Computer Science, Information Technology, or a related field.Soft Skill
• sCustomer-focused approach
• .Strong communication and interpersonal skills
• .Ability to work in a team environment
• .Willingness to learn and adapt to new technologies
• .Good time management and organizational skills

.

Who can apply

Only those candidates can apply who