The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory/document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Has the ability to operate with a limited level of direct supervision.
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Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Skills:
AI Literacy: Demonstrated understanding of core AI concepts, including machine learning, natural language processing (NLP), and generative AI, and their potential impact on the business.
AI Acumen - The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes
Ethical AI Awareness: Familiarity with the ethical considerations, potential biases, and responsible use of artificial intelligence in a business context
Proven ability to work independently and be self-starter
Exceptional organization and process management ability
Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy
Strong analytical skills and time management skills, excellent attention to details
Excellent written and verbal communication skills and aptitude in communicating with senior management
Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
Ability to work well under pressure and tight time frames
MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
Pro-active, flexible, have good organizational skills and must be team player.
Ability to work in a dynamic environment
Qualifications:
5-8 years of experience in KYC
People Management experience
Good command of reading and writing English.
Good PC skills with ability to pick up new software systems.
Co-operative, proactive with high sense of responsibility & teamwork
Ability to work under pressure and in a volatile environment
Attention to details with high accuracy in work; Strive for process improvement.
Display the ability to prioritize effectively to meet routine processing deadlines
Flexible enough to work as per Business timings.
Education:
Bachelor's degree/University degree or equivalent experience
Business KYC ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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