Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position: Key Account Director, Hyderabad
Business: Property and Asset Management, Hyderabad
1.Strategic Account Management
Act as the single point of contact for the client.
Develop long-term account strategies aligned with client objectives.
Achieve contractual KPIs, SLAs and governance requirements.
Drive client retention, contract renewals and business expansion.
undefined
2.Property Operations
Oversee operations across multiple commercial assets.Standardize operational processes across all sites.Monitor service delivery quality through regular audits.Lead business continuity and emergency preparedness programs.undefined
3. Technical Services (MEP)
Ensure reliability of Electrical, HVAC, DG, Fire & Life Safety, Plumbing, STP/WTP, Elevators, BMS, and ELV systems.Review preventive and predictive maintenance strategies.Improve equipment uptime and asset lifecycle.Lead energy optimization and sustainability initiatives.Review major CAPEX projects and technical upgrades.undefined
4. Soft Services
Manage Housekeeping, Security, Pest Control, Landscaping, Waste Management, Front Office, and Helpdesk operations.Improve customer experience through service excellence.Monitor vendor performance against KPIs.Drive workplace hygiene and safety standards.undefined
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Own complete Profit & Loss for the portfolio.Prepare annual operating budgets and business plans.Monitor monthly revenue, costs, EBITDA and profitability.Control operating expenses through value engineering.Improve margin through productivity initiatives.Review billing, collections, and receivables.undefined
6. Budgeting & Forecasting
Prepare annual OPEX and CAPEX budgets.Conduct monthly variance analysis.Forecast cash flow and capital requirements.Approve procurement within delegated authority.undefined
7. Contract & Vendor Management
Lead procurement and tendering activities.Negotiate AMCs and service contracts.Monitor vendor compliance and performance.Implement cost optimization initiatives.Administrative ResponsibilitiesLead portfolio governance meetings.Ensure statutory documentation and records.Manage insurance, licenses, and compliance registers.Oversee office administration and support services.Review manpower planning and deployment.undefined
9. Statutory & Compliance
Ensure compliance with local laws and safety regulations.Maintain Fire NOC, Lift Licenses, Electrical Inspector approvals, Pollution Control Board requirements and labour law compliance.Lead internal and external audits.Ensure compliance with ISO 9001, ISO 14001, ISO 45001, and sustainability certifications where applicable.undefined
10. Client Relationship Management
Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).Present portfolio performance and improvement plans.Resolve escalations promptly.Maintain high client satisfaction scores.undefined
11. People Leadership
Lead Property Managers, Technical Managers, Facility Managers, Soft Services Managers, Finance, Procurement, and HSE teams.Develop succession plans and talent pipelines.Conduct performance reviews and coaching.Foster a culture of accountability and continuous improvement.undefined
12. Risk & Business Continuity
Develop risk registers and mitigation plans.Lead emergency response, disaster recovery, and crisis management.Ensure critical asset resilience.
Client Satisfaction (CSAT),P&L Achievement and EBITDA Margin, Budget Adherence, SLA/KPI Compliance (>98%), Equipment Uptime (>99%), Energy and Water Efficiency, Preventive Maintenance Compliance, Safety Performance (Zero LTI), Statutory Compliance (100%), Vendor Performance, Occupant Experience, Employee Engagement and Retention, Contract Renewals and Business Growth, Collections and Receivables
Reporting:You will be reporting to Regional Head South
Sound like you? Here is what we’re looking for:
Being Analytical and Meticulous
Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills
QualificationsYou will have a bachelor’s degree in engineering (Electrical/Mechanical) or equivalent. MBA from reputed business school will be an added advantage.17–20 years of experience in managing Property Management of large commercial portfolio What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!
Location:
On-site –Hyderabad, TS
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Similar roles you might like
More openings like this one — take a look before you go.
