Job Summary: We are seeking a detail-oriented and customer-focused Junior Process Associate to support shipment coordination and logistics operations. The role involves close coordination with shippers, carriers, customers, and internal teams to ensure smooth shipment handling, accurate documentation, and timely system updates.Your Responsibilities: Coordinate end-to-end shipment activities to ensure timely and accurate executionCommunicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related mattersReview shipping and logistics documents in line with SOPs and client requirementsTrack shipments and proactively follow up with relevant stakeholders for status updatesUpdate systems accurately and on time, including uploading required documentation into applicable platformsProvide professional and responsive phone and email support Identify operational issues and escalate them effectively with clear, accurate, and detailed information Contribute positively to a collaborative and productive work environmentDemonstrate flexibility and support scope expansion or additional responsibilities as required Requirements Your Qualifications: Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related fieldFresher or 1-2 years of experience in Freight Forwarding (FFW) or related supply chain/logistics rolesWillingness and flexibility to work in rotational shifts, including night shifts and weekends, based on business needsBasic understanding of shipment coordination and logistics processes is preferred Your Competencies: Technical:E-commerce Platform ProficiencyCustomer Service ManagementProficiency in logistics management systems and toolsExcellent problem-solving and analytical abilities Behavioral:Teamwork and CollaborationStrong communication and stakeholder management skillsQuality and Results focusedLearning AgilityBusiness AcumenStrategic ThinkingAdaptability and FlexibilityNegotiation and influenceEmotional IntelligenceDecision Making