Job Title:Senior Engineer IVF ServiceDepartment:Technical Service Womens Health & Fertility SolutionsLocation:Vapi, GujaratReports To:Manager / Senior Manager Technical ServiceJob Purpose:To provide installation, commissioning, preventive maintenance, calibration, troubleshooting, validation, complaint handling, spare parts management, and post-sales technical support for IVF laboratory equipment including incubators, time-lapse imaging systems, IVF workstations, gas control systems, cryopreservation systems, and related Assisted Reproductive Technology (ART) devices. The role ensures maximum equipment uptime, customer satisfaction, regulatory compliance, and adherence to global service standards followed by leading IVF technology companies.Key Responsibilities:
Service Operations & Service Delivery Management
Support and execute the organization's service delivery framework for IVF and ART equipment.
Coordinate with regional service teams, distributors, application specialists, sales teams, and global technical support teams.
Ensure adherence to service response timelines, escalation procedures, and service level agreements (SLAs).
Maintain service quality standards across installation, preventive maintenance, corrective maintenance, and customer support activities.
Participate in continuous improvement initiatives to enhance service effectiveness and customer satisfaction.
Installation, Commissioning & Site Readiness
Conduct pre-installation site assessments and readiness evaluations.
Verify electrical, environmental, gas supply, networking, and infrastructure requirements before installation.
Coordinate equipment delivery, logistics, installation schedules, and customer readiness activities.
Install, commission, and validate IVF laboratory equipment at customer sites.
Receive, document, investigate, and resolve customer complaints in a timely manner.
Perform structured root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
Maintain complaint records and ensure closure within defined timelines.
Escalate critical technical issues to engineering, quality, regulatory, and management teams as required.
Support field corrective actions, product improvement initiatives, and recall activities when necessary.
Ensure compliance with complaint handling procedures under ISO 13485 and applicable medical device regulations.
Validation, Quality & Regulatory Compliance
Support equipment qualification, validation, and verification activities.
Ensure compliance with ISO 13485, IEC standards, Medical Device Rules, and laboratory quality requirements.
Maintain service reports, qualification records, validation reports, and calibration certificates.
Participate in CAPA reviews, audits, inspections, and quality system activities.
Maintain complete traceability and documentation throughout the equipment lifecycle.
Spare Parts & Inventory Management
Maintain optimum inventory levels of critical and fast-moving spare parts.
Forecast spare requirements based on installed base, equipment lifecycle, and service trends.
Monitor spare consumption, stock movement, and replenishment cycles.
Coordinate with procurement, supply chain, and global suppliers for timely spare availability.
Ensure traceability and documentation of replaced components and service kits.
Support warranty management and spare parts cost optimization initiatives.
Post-Sales Support & Customer Lifecycle Management
Serve as the primary technical support contact throughout the product lifecycle.
Support Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), and extended warranty programs.
Conduct periodic customer visits to assess equipment performance and customer satisfaction.
Provide refresher training and application support to IVF laboratory personnel.
Support software upgrades, hardware updates, retrofits, and product enhancement programs.
Identify opportunities for service contracts, upgrades, replacement equipment, and value-added services.
Ensure a world-class post-sales support experience aligned with global IVF industry standards.
Documentation & Reporting
Prepare installation reports, service reports, preventive maintenance reports, calibration certificates, qualification records, and validation documents.
Maintain service records in CRM and service management systems.
Track service KPIs, complaint trends, spare utilization, and equipment performance metrics.
Submit periodic service performance reports and management dashboards.
Ensure documentation compliance with quality management system requirements.Qualifications and Experience: B.E. / B.Tech in Biomedical Engineering, Electronics, Instrumentation, Electrical Engineering, Mechatronics, Medical Electronics, Biotechnology Instrumentation, or related discipline. 38 years of experience in medical device service engineering. Experience in IVF, fertility, embryology laboratory equipment, laboratory instrumentation, life science equipment, diagnostics, or healthcare devices preferred. Experience servicing incubators, environmental control systems, laboratory automation equipment, or precision medical devices is highly desirable.Skills and Competencies: Strong knowledge of biomedical, electronic, electrical, and instrumentation systems. Expertise in calibration of temperature, gas, humidity, airflow, and environmental monitoring systems. Understanding of electrical, electronic, mechanical, pneumatic, refrigeration, and gas control systems. Ability to troubleshoot hardware, software, communication, and network-related issues. Knowledge of validation and qualification protocols (IQ/OQ/PQ). Familiarity with ISO 13485, CAPA, complaint handling, and medical device quality systems. Strong customer service, communication, and technical presentation skills. Good documentation, reporting, and analytical capabilities. Ability to work independently in a customer-facing environment. Willingness to travel extensively across India and internationally as required.Key Performance Indicators (KPIs): Equipment uptime and service response compliance. First-Time Fix Rate (FTFR) and First Pass Resolution (FPR). Installation completion and customer acceptance success rate. Preventive maintenance and calibration completion rate. Complaint closure turnaround time. Click on apply to see more..
Who can apply
Only those candidates can apply who
have minimum 3 years of experience
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
