We at Amazon, we strive to be Earth’s most customer-centric company where we can find and discover anything we want to buy online. We hire the world’s brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. About Team: Amazon's IT Services (ITS) Logistics & Imaging Support team delivers highly-available IT support for Amazon employees worldwide. Our scope spans IT Hub management, hardware Imaging, Refurbishments, Servicing, Data Destruction, Disposal, Warehousing, and Fulfillment. We are the engine that powers Day 1 hardware deployment for Amazonians, manages critical IT infrastructure, and keeps AV equipment running across all sites. Role Overview We are looking for a bright, motivated, and results-driven IT Logistics Manager to lead end-to-end warehouse and logistics operations across India. This is a high-accountability leadership role at the intersection of IT asset management, supply-chain operations, and people leadership. The successful candidate will set operational standards, grow a high-performing team, and partner closely with Procurement, Engineering, and regional Logistics leaders to ensure every Amazonian has the right equipment at the right time. Key job responsibilities • Own end-to-end warehouse operations: receiving, storage, fulfillment, shipping, and returns of IT fixed assets and consumables. • Maintain a secure, well-organized warehouse environment; establish and enforce security protocols for sensitive IT equipment. • Control inventory levels through regular physical counts, cycle counts, and reconciliation against inventory management systems. • Plan and implement warehouse layout improvements; coordinate equipment maintenance, repair, and replacement. • Ensure full compliance with federal, state, and local warehousing, Health & Safety, and hazardous-goods regulations. • Manage import/export requirements for India and in-country distribution processes, coordinating with Customs and Freight partners. • Oversee the full IT hardware lifecycle: Imaging, Refurbishment, Servicing, Data Destruction, Disposal, and Fulfillment. • Manage Day 1 hardware deployment for new Amazonian on-boarding across India locations. • Maintain accountability and chain-of-custody for all IT fixed assets within the warehouse. • Partner with IT Engineering teams to address hardware support issues and implement usability improvements. • Coach, counsel, and develop team members; conduct regular performance appraisals and create individual growth plans. • Define team goals and KPIs; monitor performance against targets and take corrective action where required. • Cultivate a culture of safety, accountability, and continuous improvement across all levels of the team. • Drive continuous process improvement initiatives using data, lean techniques, and customer feedback. • Work cross-functionally with Legal, Finance, Procurement, and Site Leadership to execute on shared operational objectives. • Maintain consistently high customer-satisfaction scores across all India sites, regardless of location or employee tier. ### Basic qualifications - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 3+ years of performance metrics, process improvement or lean techniques experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience managing inventory in warehousing, retail or distribution setting - Experience in Logistics, Distribution or Fulfillment processes - • 5+ years of experience in warehouse management or logistics operations. - • Demonstrated experience handling IT equipment or electronic hardware in a warehouse or logistics environment. - • Strong working knowledge of warehouse procedures, safety standards, and hazardous-goods regulations. ### Preferred qualifications - Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle - 3+ years of performance metrics, process improvement or lean techniques experience - Experience in automating, deploying, and supporting large-scale infrastructure - Bachelor's degree, or Master's degree in supply chain management, operations, engineering, analytics or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.