via Internshala·1w ago
IT Support Specialist
Internshala
Full-timeOn-site
Location:NanakramgudaType:Full-timePosted:1w ago
About the job
Role: Service Desk & Remote Support ServicesExperience: 1+Budget: 3 LPALocation: HyderabadWork Mode: Full-Time(On-site)
Roles & Responsibilities : First Level Technical Suppo
- rtProvide first-level technical support via phone, email, and Helpdesk ticketing syste
- m.Troubleshoot and resolve hardware, software, and network issue
- s.Escalate complex problems to appropriate IT team
- s.Collaborate with IT teams to implement new technologies and improve systems.Enrolment Suppo
- rtSupport for enrolments, re-enrolments, and machine resets.OKTA Related Requirements / Issu
- esSupport for OKTA MFA/MFA setup, manual authentication process, and fast pass.Account Related Issu
- esUnlock IDs, resolve OKTA and Windows login issue
- s.Handle password resets and account lockouts.SSO Password Res
- etPassword reset for employees and contractors.Access Provisioni
- ngApplication access, Wi-Fi setu
- p.Addition to IBEX and NorthCEE security group
- s.Shared drive and printer access.Vulnerability Remediati
- onSupport for resolving compliance and Windows patching issues.Troubleshooting / Remediatio
- nsMachine freeze issues, BitLocker, login issue
- s.Device drivers and basic network/connectivity issue
s. Application-Level Issues & Reque
- stsSupport for MS Office (Outlook, Excel, PP
- T).Zscaler, operating system, VPN, DAP policy, Global Protect, Air Watch, Azu
- re.Cisco AnyConnect, Citrix client, and browser issues.Documentat
- ionDocument all support activities and solutions in the Helpdesk syst
- em.Create Knowledge Base articl
- es.Maintain KPIs for service levels and timely ticket resoluti
- on.Handle general queries.Coordination Ro
- lesMonitor alerts, log tickets, share SOPs, manage logs and closur
- es.Coordinate with other teams, update ticket status, and follow
- up.Facilitate conference bridges, raise tickets, coordinate RMAs, and manage logisti
- cs.Prepare reports and share with relevant tea
ms.
Who can apply
Only those candidates can apply who
- have minimum 1 years of experience
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