IT Support Engineer L2

About the job

WERE HIRING FOR IT SUPPORT ENGINEER L2 IN PANIPAT, INDIA! Excis is a global IT support leader, driven by innovation and collaboration. Were looking for a proactive IT Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where youll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You Will Do:

• Provide end-to-end onsite IT support by independently resolving incidents and service requests, delivering VIP user support, supporting Digital Bar/Walk-in Centre operations, troubleshooting workplace technologies, and ensuring a high-quality user experience across all support activities.
• Manage and support IT infrastructure and workplace technology, including PCs and laptops, POS systems, barcode scanners, payment devices, printers, meeting room AV equipment, Microsoft Teams, Zoom, and provide hands-and-eyes support for server and network teams while maintaining accurate asset management and CMDB records.
• Execute IT lifecycle and continuous improvement activities, including device refresh projects, device staging and deployment, data migration support, stock management, ticket management, SLA/KPI compliance, process automation initiatives, user training, new hire onboarding, and escalation management.

What You Need:

• Strong technical troubleshooting and client-side incident resolution skills with the ability to diagnose and resolve hardware, software, and workplace technology issues efficiently.
• Experience providing VIP/Executive Support, combined with excellent customer service, stakeholder management, and communication skills.
• Good knowledge of Windows, macOS, Microsoft 365 (Office 365), ITSM tools, Hardware Asset Management (HAM), and enterprise workplace applications.
• Understanding of LAN/WAN networking, server room environments, printer support, audio-visual (AV) technologies, and endpoint device management.
• Ability to prioritize multiple tasks, work independently in a fast-paced environment, communicate fluently in English and the local language, and apply ITIL best practices where required.