IT Support Analyst [T500-25889]

About the job

About Suffolk: Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.Suffolk Americas Contractor is a national company with more than $10 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENRs list of Top CM-at-Risk Contractors. About Suffolk Global: Suffolk Global is a strategic extension of Suffolk Construction, established to unlock the full potential of a globally integrated delivery model. Based in Bengaluru, India, Suffolk Global brings together world-class talent, advanced technology, and innovative processes to enhance how Suffolk designs, plans, and builds.As a critical part of Suffolks long-term growth strategy, Suffolk Global enables greater speed, scalability, and technical rigor across the business. At the intersection of process standardization, AI-enabled innovation, and global talent, Suffolk Global is redefining how work is executed, embedding consistent workflows, leveraging technology to drive efficiency, and building high-performing teams aligned to Suffolks evolving needs.By embedding deeply with U.S.-based teams, the platform supports high-impact work across design, digital delivery, and corporate functions. Powered by Indias exceptional talent pool, Suffolk Global is building a next-generation capability that combines deep technical expertise with a relentless focus on quality, efficiency, and continuous innovation, helping redefine whats possible in the built environment. About IT: Suffolks IT team in India plays a critical role in powering the technology backbone of Suffolk. As part of Suffolks global platform, the team partners across business units to deliver secure, scalable, and high-performing systems that enable everything from jobsite execution to enterprise operations.The work spans building and supporting core enterprise systems, advancing cloud and infrastructure capabilities, and enabling digital tools that drive efficiency across projects and functions. This includes strengthening cybersecurity, improving system reliability, and enhancing the overall technology experience for teams across the business.This is an opportunity to work on complex, high-impact systems in a fast-evolving environment, while helping enable Suffolks broader vision to redefine whats possible in the built environment. The Role: The IT Support Analyst role provides technical and application support within Suffolks corporate IT organization. As a senior technical contributor, this role serves as a key escalation point for complex end-user and application-related issues while partnering closely with business stakeholders to support critical enterprise systems.This position blends Tier 1 / Tier 2 Help Desk responsibilities with Application Analyst functions, including application troubleshooting, business process support, testing, documentation, and user enablement. This role supports onsite and remote users, leads small-scale deployments and upgrades and drives operational improvements across both end-user services and business applications in support of Suffolks construction, finance, and operations teams.