IT Site Infrastructure Manager – Manufacturing & Technical Operations (MTO)
We foster an inclusive culture and are looking for diverse, talented individuals to join Alcon. As the IT Site Infrastructure Manager supporting Manufacturing & Technical Operations (MTO) at the Fort Worth, Texas site, you will be responsible for the lifecycle management of infrastructure, driving continual improvements, and delivering all local IT infrastructure services for the campus including Manufacturing, and Distribution functions.
Key Responsibilities
Oversee the end‑to‑end integration and delivery of IT infrastructure services including data center, network, firewall, compute, server, backup, capacity, vulnerability, cybersecurity, asset, lifecycle, and print management.
Maintain a stable infrastructure environment with maximum uptime supporting a highly automated, high‑volume manufacturing site operating 24x7x365.
Serve as an escalation point for incidents and problems unresolved by first‑line support and participate in on‑call IT support.
Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies.
Partner with the Site IT Head to support business initiatives and contribute to infrastructure planning and budgeting.
Provide guidance and consultation to local business teams on infrastructure‑related topics, services, and capabilities.
Coordinate multiple infrastructure and technology initiatives across site and global IT organizations.
Ensure adherence to security, compliance, and corporate IT governance policies.
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Experience supporting on‑site data centers including racking, cabling, power, cooling, fire suppression, and documentation.
Experience managing Active Directory, file services, DFS, storage platforms, print servers, and enterprise print environments.
Experience supporting cybersecurity and vulnerability management tools.
Familiarity with IT service management processes including Incident, Problem, and Change Management.
Experience with cloud platforms such as Microsoft Azure, AWS, SharePoint, and related services.
Experience supporting Manufacturing Execution Systems (MES) and SCADA environments.
Familiarity with Identity and Access Management tools such as Okta and Saviynt.
Basic knowledge of Oracle and SQL Server environments to collaborate with database administrators.
Strong written and verbal communication skills including technical documentation.
Experience using ServiceNow for service desk ticketing and reporting.
Knowledge of Computer System Validation (CSV) and GxP regulatory requirements.
Understanding of manufacturing processes and the IT/OT technology landscape.
Experience supporting PLCs, instrumentation systems, and IoT devices.
Ability to support a 24x7 manufacturing environment including occasional weekends or off‑hours support.
Experience in the medical device or pharmaceutical industry.
How You Can Thrive
Collaborate with teammates to share best practices and continuously improve processes.
Grow your career through focused development opportunities.
Contribute to Alcon’s mission to deliver innovative products that improve sight and improve lives.
Benefit from Alcon’s comprehensive benefits package including health, life, retirement, and flexible time off.
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
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