Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India. The Powering Progress strategy launched early 2021 confirmed the strategic position of the IT Bangalore hub in the energy transition journey. Shell continues the investment in the hub to support the S/4 journey for its key ERP SAP systems.
What’s the role
The IT Operations Engineer will become a key player in operating Shell’s central SAP Business Technology Platform (BTP). You will work together with Service Management teams to deliver stable, reliable and secure application and infrastructure services to business end users. The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and infra suppliers and vendors primarily SAP.
As an BTP Operation Engineer, you are responsible to help resolve issues ensuring business continuity for Shell’s BTP Landscape. The role offers the opportunity to upskill in SAP’s latest BTP technology to investigate operational BTP platform issues, determine root cause and to define and implement fixes to restore the service. The team works as a DevSecOps team and is connected to the SAP ART. You will be working in one of our value streams.
What you’ll be doing
You will support the BTP Operations Landscape Manager to analyze and resolve operational incidents:
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Provide second line operational IT support for BTP including ticket resolution on BTP
Work on incidents raised against the BTP platform
Work on problem tickets to find a root cause of a problem or incident.
Help in automating tasks using java or python scripting
Executing requests to deliver new demands from customers
Maintain Azure VM’s that run BTP connectivity services
Be involved in delivering new capabilities on the BTP platform
Analyze complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications
Support incidents per Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA.
Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects
Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures.
Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers
What you bring
Bachelor’s in Technology or related degree with minimum 5 years experience in the industry
Understand the SAFE ways of working and have experience to work in an agile way
Have knowledge of scripting languages and automation
Have knowledge how to run Infrastructure as a code (Terraform, Azure Power Platform)
Knowledge of platforms like Azure, AWS or BTP
Concepts of microservices and/or containers (Docker, Kubernetes)
Conceptual understanding of networks (routers, firewalls, ip networks)
Concepts of SDI integration with SCP and other source systems
Concepts of CPI development & trouble shooting
Fiori Configs for SAP BTP/SCP CF
End-user Management in SAP BT
Understand OSI model (application vs network)
Understand API’s and managing API’s
Experience with SAP Basis administration and database management
Experience with remote product administration, maintenance, troubleshooting and Upgrades
Security vulnerability notes & CVE notes – Assess impact, relevancy and plan and deploy remediation
Strong problem analysis and troubleshooting skills
Good time management skills, ability to multitask to manage conflicting requirements
Able to communicate clearly in spoken and written English
Ability to work with teams from different cultures and in different time zones in a global, virtual environment.
Knowledge of SAP HANA administration, Cloud Integrations
Experience in IT Service Management.
Basis skills in HANA cloud DBA and/or HANA Performance tuning is a bonus.
Experience working with information risk management controls and ITIL processes
Expertise skills in Oracle DBA and/or ABAP Performance tuning is a bonus.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and international teams.
Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.
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Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.
Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business
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