IT Operations Engineer, Application Support

JOB TITLE

IT Operations Engineer, Application Support A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

WHAT YOU’LL DO

• Provide technical support for software applications and investigate, diagnose, and resolve application issues
• Automate start-of-day and end-of-day checks for key applications.
• Log and track incidents across applications in the production environment.
• Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts.
• Create tactical support tools and scripts to improve the incident investigation process and enable
• transparency into potential business impacts.
• Prioritize and categorize incidents based on severity and impact.
• Collaborate with the development team to improve applications based on user feedback.
• Create and maintain documentation for responding to common errors and application incidents.
• Assist with software applications deployment and configuration .
• Provide training and assistance to users to ensure effective use of applications and systems.
• Develop knowledge base resources to empower users to independently resolve common problems.

WHAT’S REQUIRED

• Bachelor's degree in computer science, information technology, or a related field.
• Experience supporting middle- and back-office applications created in .Net, Java, C# etc. Ability to debug apps using of code, logs, alerts etc.
• Literacy in complex SQL procedures/queries.
• Ability to diagnose and troubleshoot technical issues.
• Ability to work collaboratively in a team environment and communicate effectively with team members and internal clients.
• Commitment to the highest ethical standards