IT Operations Engineer (Application Support) - AI & Data Technology

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What You’ll Do

• Own the day-to-day operational health of compliance approved AI and Data platforms in production, ensuring high availability, performance, and reliability
• Monitor AI and Data services, model inference layers, APIs, and data dependencies using logs, metrics, dashboards, and alerts
• Provide production-focused user support for AI tools and Data platforms, prioritizing issue resolution
• Lead incident triage, coordination, and resolution for platform outages or service degradations, partnering with development and infrastructure teams.
• Perform deep technical troubleshooting across applications, data, and system layers.
• Enhance observability, alerting, and operational runbooks to reduce mean time to detect. (MTTD) and mean time to resolve (MTTR) incidents
• Conduct post-incident root cause analysis and drive corrective and preventive improvements
• Support production deployments, configuration changes, and platform upgrades with a strong focus on risk mitigation and stability
• Automate repetitive operational tasks and support workflows using Python and other scripting tools
• Collaborate closely with AI and Data engineering teams to improve platform resilience, scalability, and overall supportability

What’s Required

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Physics, or a related technical discipline
• 3–6 years of experience in application support, production engineering, SRE, or platform operations roles
• Strong proficiency in Python for debugging, automation, and operational tooling, as well as SQL for data validation, issue investigation, and platform troubleshooting.
• Working knowledge of cloud operations preferably AWS and Azure
• Windows environments, .NET applications, and SQL Server, as well as Databricks. Prior experience in supporting Reference/Alternate Data applications will be an added advantage