IT Applications Analyst - Senior

Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.

Key Responsibilities:

Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution

Competencies:

Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Global perspective - Taking a broad view when approaching issues, using a global lens.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.