Issue Management Lead Analyst -Vice President

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals by providing technical solutions and infrastructure across the firm.

T&BE manages the technology and infrastructure utilized by colleagues, safeguards the firm against cyber-attacks, and processes all financial transactions and customer requests. Our teams are dedicated to re-engineering client and partner experiences, ensuring secure, reliable, and controlled services to make Citi a simpler and more accessible bank. A key function within T&BE is the Enterprise Data Office, which oversees Citi's Data strategy and implementation, including driving consistent standards and capabilities for enterprise data management.

Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance, and value across the T&BE organization. It oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology and Foundational Services functions.

The T&BE Quality Assurance (QA) function, situated within the T&BE COO organization, is responsible for providing independent and objective assessment of the effectiveness, quality, and timeliness of remediation for high-severity issues and Transformation regulatory commitments across T&BE globally.

This role will report to the T&BE Data Quality Assurance Director in Mumbai and will be instrumental in implementing quality assurance processes within the Enterprise Data Office globally.

Key Responsibilities:

Quality Assurance Strategy

• Manage, deliver, and execute the QA mandate, ensuring consistent and clear execution of QA processes, monitoring, reporting, and escalation.

• Maintain common QA standards, procedures, and governance processes to create and uphold robust QA protocols.

• Review identified issues, gain agreement on planned actions, and provide strategic remediation paths.

• Collaborate with the T&BE Quality Assurance Director (QAD) and Lead (IQA) to cultivate strong partnerships across T&BE, 1st, 2nd, and 3rd line Risk and Control functions, driving accountability for remediation activities.