IS Department Manager for Application Performance Monitoring

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Global IS Dep Manager for Service DM IT

Application Performance Monitoring (APM) Department Manager is responsible for leading ABB's enterprise-wide Application Performance Monitoring, Observability, Event Intelligence, and Monitoring Automation capabilities. The role owns the vision, strategy, governance, service delivery, and continual improvement of monitoring services supporting critical business applications and digital platforms globally

This role is a critical leadership position responsible for transforming monitoring from a reactive operational function into a strategic business capability that delivers measurable value across ABB.

The APM Department Manager leads a team of APM specialists, automation engineers, and platform experts responsible for ensuring the reliability, availability, performance, and operational excellence of ABB's application landscape.

The work model for the role is: Hybrid 2-3 days per week at office

This role is contributing to the IS Services in Global. Main stakeholders are Application Managers/Owners, Infra Managers, Technology & Platform Service Owners, BA Infra Leads, Division IS Managers.

You will be mainly accountable for:

- Lead and develop a global team of APM engineers, monitoring specialists, platform administrators, and service providers

- Create and maintain a multi-year roadmap for monitoring, event management, automation, and AIOps capabilities

- Define and execute the enterprise APM and Observability strategy

- Drive adoption of observability standards across business applications and infrastructure platforms.

- Build technical competencies in observability engineering, automation, cloud monitoring, and AIOps

• Own global APM platforms including Dynatrace, OpenText, OpenTelemetry ecosystem

- Ensure service availability, scalability, performance, and compliance with SLAs and KPIs