Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Invoice‑to‑Pay Analyst is responsible for researching, analyzing, and resolving invoice discrepancies, GRNI variances, and AP aging items for North American entities. This role works closely with suppliers, buyers, and internal stakeholders to ensure timely and accurate financial processing while supporting continuous improvement of I2P processes and controls.
This role will work a hybrid schedule based in our Charlotte, NC office.
Invoice‑to‑Pay Analyst Core Responsibilities:
- Analyze, follow up on, and resolve Goods Received Not Invoiced (GRNI) and Accounts Payable aging backlogs across North America.
- Act as the primary interface with business partners to manage escalations related to purchase orders, goods/services receiving, and invoicing to ensure timely resolution.
- Identify opportunities to improve processes, increase efficiency, and strengthen internal controls.
- Conduct root cause analysis of recurring issues and recommend corrective or preventive actions.
- Communicate professionally with suppliers—both verbally and in writing—to resolve discrepancies.
- Support leadership through ad hoc reporting and participation in special projects or cross‑functional initiatives.
- Assist with internal and external audit requests and provide support during month‑end close.
- Support I2P management with problem‑solving and detailed fact‑finding analysis.
- Meet individual and departmental goals while contributing to corporate initiatives.
- Perform supplier statement reconciliations as needed.
- Handle internal and external escalations (vendors & stakeholders) with a focus on exceptional customer service.
- Additional responsibilities may be assigned based on organizational needs.
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- Bachelor’s degree in Finance, Accounting, Business, or a related field.
- 3+ years of experience in a finance environment, including 1+ year working within Source‑to‑Pay processes and technologies (preferred).
- Strong analytical and data analysis skills with an ability to identify root causes, evaluate options, and recommend solutions.
- Demonstrated continuous improvement mindset and ability to recommend process changes.
- Excellent organizational skills, attention to detail, and follow‑through to resolve open issues accurately.
- Ability to manage multiple tasks concurrently and operate effectively in a fast‑paced environment.
- Strong written and verbal communication skills, with confidence and professionalism when interacting with suppliers and internal teams.
- Ability to prepare and organize reporting and presentations for various stakeholders.
- Proven ability to work collaboratively across functions and regions, as well as independently with minimal oversight.
- Ability to interpret financial, business, and quantitative information and draw meaningful insights.
- Strong analytical thinking with the ability to understand both the big picture and the detailed impacts of issues.
- Proficiency in Microsoft Excel, Word, and PowerPoint; Power BI experience a plus.
- Experience leveraging AI tools to automate routine work, enhance decision‑making, and reduce manual effort.
- Experience with invoicing and ERP systems such as Coupa, SAP, ERPLX, BPCS, Oracle, ServiceNow, and T&E systems like Concur (preferred).
The estimated salary range for this position is $67,000 to $80,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Why Xylem?
We believe in supporting our employees both professionally and personally. Our benefits include:
Paid parental leave, maternity support, and fertility benefits
Flexibility and hybrid work options where applicable
Health, dental, and vision insurance from day one
Emotional health and wellness programs and Volunteer program (Watermark)
Paid time off (PTO)/Flexible time off (FTO) and paid holidays
Career development, advancement, tuition reimbursement, and student loan forgiveness
Generous retirement savings plan with company contribution
Employee recognition and discount programs
Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.
Xylem does not provide sponsorship for this position.
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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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