The Internal Consulting Solutions (ICS) organization is a dynamic and expanding team within Citi responsible for leading high value initiatives to meet Citi’s transformation and business priorities. The ICS organization delivers significant programs in close partnership with Citi’s functional and business unit senior leadership. ICS covers a diverse set of critical initiatives which vary in size, duration, and complexity sponsored by senior leadership which have significant and measurable business value outcomes.
The ICS team is an interdisciplinary team comprised of colleagues with deep management consulting and financial services expertise engaging Citi employees at all stakeholder levels.
The Director will be a core member of Citi’s internal consulting (ICS) organization. The key roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change
The Director will be the site lead for ICS India, assuming leadership responsibilities and providing oversight to a team of approximately 20+ headcount. The Director will assume will report to the Global ICS Lead
The Director will be involved in the initial set-up of the India team. They Director will work closely with the preferred Vendor to hire, onboard and train all new ICS India staff through to Business-as-Usual (BAU). The Director will also work with the preferred Vendor to ensure delivery against the agreed provisions of the Statement of Work (SOW)
The Director will use methodologies to deliver and support specific Citi operating model, process improvement, and process transformation projects and programs. Projects will vary in size, duration, and complexity, will have measurable business value outcomes, and will have Senior Management to Executive-level sponsorship
In addition to participating in operating model, process improvement and process transformation projects and programs, the Director will own specific workstreams to ensure delivery against project objectives and provide support as a thought leader in methodologies relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the internal consulting organization. As such, the individual is expected to support ICS Senior Leadership in building the internal consulting team’s delivery approach for operating model, process improvement and process transformation projects and programs
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The performance of the Director will be measured by a combination of individual and team metrics including value return on projects and programs, stakeholder feedback, and contribution to thought and team leadership
In this role, you are expected to:
Assume the overall leadership of the ICS India team including, but not limited to, the day-to-day operations of leading a growing team whilst managing a changing portfolio of consulting engagements across Citi
Support ICS Leadership to scope and launch operating models, process improvement and process transformation projects and programs by identifying business needs, validating key pain points, and determining the business case for change. Use hypotheses development, data analytics, and process mapping tools and methods to establish project scope and potential value. Develop project plans and business requirements, where needed. Use Artificial Intelligence (AI) and apply Agile methodologies, where appropriate. Conduct and incorporate research and competitive analysis, as required
Support ICS Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities. Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities. Support conducting and incorporating leading practice assessments and benchmarking as required
Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change. Use the assessment to work with business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach
Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation project launch
Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies
Help create culture change within Citi. Reduce time to market, boost quality, foster employee engagement and become a more adaptive organization.
As a successful candidate, you’d ideally have the following skills and exposure:
At least 20+ years of experience in Operating Model, Technical Delivery, Process Improvement and Process Transformation projects for end-to-end processes crossing business areas / siloes within Financial Services, Consulting (strong preference for management consulting experience) and/or Investment Banking. 10+ years serving as a project / program manager on operating model, technical delivery, process reengineering or transformation projects, using agile methodologies, that delivered demonstrated ROI and which were sponsored by Senior Management. Experience within Banking or Financial Services, and Management Consulting required
Proven capability to support the development / adaption of Process improvement and Process Transformation approaches and methods, and support others on the approaches and methods, as necessary. Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required
Familiarity with digitalization concepts and emerging trends as it relates to Process Transformation and AI experience integrating technology priorities and requirements into the development of holistic process models and solutions
Proven people management / leadership capability within a banking / management consulting environment, ideally this includes setting up new global operating services and its successful management
Strong written and verbal communications skills
Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication
Advanced skills in MS Excel, PowerPoint and other data visualization tools
Experience analyzing processes and creating process maps / user journeys
Must be eligible to work in India. This position does not offer VISA sponsorship
- Required Competencies:
Agile Delivery (preferred)
Process Mapping and Analysis (six sigma or comparable)
Process Design Support
Support Operational KPI Development, Measurement, and Analysis
Root Cause Analysis
Support Business Case Development and Tracking
- AI
Functional and Business Knowledge (some of the below):
Consumer and Institutional Banking
Risk Management
Compliance
Finance
Human Resources
Operations
Technology
Shared Services
CHARACTERISTICS:
Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance
Can work effectively in a team-based collaborative model as well as independently
Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes
Innovative and curious, and readily able to think outside of the box
Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of PowerPoint presentat
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